Bell customers complained that they have been charged more than their actual usage. They reported an overestimation of about 50-200%. This had led to Bell’s announcement that they have pulled the monitoring tools due to a software glitch. It should be Bell’s responsibility to make sure the software is working properly. Their spokesperson claimed that only 0.1 % of their customers were affected.
One customer said he had used no more than 150 MB on February 2 but Bell tracker reported his usage as 2.7 GB.
This is why I have suggested that user should monitor their usage to make sure what is reported by the ISP correlate with their actual usage. Although it should not be the customer’s responsibility to monitor their own traffic. Imagine a bank telling you that you have earned fewer interest due to software error and only took actions and informed other customers after their customers complained. See my previous related blog: Breaking the Net/Cell Carrier Duopoly, Plus Other Tips.
OK, for fans of Hitler meme on youtube. Here’s one about Canada’s UBB. 🙂